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Last updated: 07.01.2026
1. Shipping Region
Delivery of your order is carried out within Georgia.
If you are located outside of Georgia, please contact us to clarify the possibility and cost
of delivery to your country.
2. Delivery methods
The iSOAP online store offers you to choose the most convenient delivery option for you.
1. Pickup from the workshop in Batumi
You’re invited to visit our production workshop to pick up
you order.
Please check the readiness of your order (see 3.1 and 3.2) and the time of your visit with us in
advance before coming.
You must have with you the identification document specified when placing your order.
- Region: Batumi.
- Delivery time: by mutual agreement.
- Cost: free.
2. Delivery to the service center
Delivery to the courier service center in the selected city/region or the one closest to you. This method is convenient if you are not always at the delivery address (at work, traveling, etc.) and cannot meet the courier. In the order comments, please specify the city or the address of the service center where you would prefer to pick up your order. If left blank, the closest service center to your provided address will be selected automatically.
Delivery is carried out by the logistics company Delivo.
Service center addresses can be found on the
company's website.
- Region: Check on the company website.
- Delivery time: 1-2 day.
- Cost: 7.5 GEL.
3. Door-to-door delivery
The courier delivers the parcel to the address you provided.
Please provide the
correct address and phone number, otherwise the courier service will not accept the order.
Delivery is carried out by the logistics company Delivo.
- Region: within Georgia.
- Delivery time: 1-2 day.
- Cost: 11 GEL.
4. Free delivery within Batumi
This delivery method is applicable for orders over 50 GEL and is carried out only within the administrative
limits of Batumi. As soon as the product cost is paid, we will contact you by Email or phone in order to discuss
the address and delivery time.
You must have with you the identification document specified when placing your order.
- Region: only within the city of Batumi.
- Delivery time: by mutual agreement.
- Cost: free.
3. Please note
-
The order is prepared within 2 days from the date of payment, excluding weekends and holidays, except for cases when the products are manufactured to order (see 3.2). If it is impossible to complete the order within the specified time frame, you will be informed in advance.
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Some products that are made „to order“ require a certain time for production (indicated on the product page), therefore, your order will be shipped after the products are ready.
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Please always indicate your real phone number and a valid email address, which you check regularly. This is important so that we can, if necessary, coordinate with you the details of the order and delivery conditions. In addition, reports on the status of your order are automatically sent to the specified email.
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Shipping is carried out after payment of the cost of the products and delivery service (if applicable). The shipping fee is not included in the price of the product, it depends on the tariffs of the provider of this service and is charged separately.
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If the ordered product has not been paid for within 24 hours, the order will be cancelled.
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The shelf life of parcels at the post office is 7 days after receipt, then the parcel is returned to the sender. Re-delivery will have to be paid for again.
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Completed orders cannot be returned or exchanged, details are described here.
4. IMPORTANT!
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First and Last Name in the “Delivery Address” column must match the identification document that the recipient of the order will represent at the time of delivery. If you fill out this information incorrectly, the parcel may be detained and returned back to the sender.
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Re-sending will have to be paid for again.